Return and Refund Policy

Please inspect your order when it is received. This policy applies to purchases made from Stella's Juice Box unless a different written term is shown for a specific product, promotion, or order. Nothing in this policy limits rights that cannot be waived under applicable law.

General eligibility

Alcohol, special-order products, temperature-sensitive goods, perishable items, gift cards, personalized products, and items marked final sale are generally not eligible for a change-of-mind return after fulfillment. Any approved return must be authorized by us before it is sent or brought back and must include proof of purchase. Products must remain unopened, unused, in their original condition, and in their original packaging unless the return concerns damage, defect, or an incorrect item.

We may decline a return that cannot be safely or legally accepted, that was not purchased from us, that has been opened or altered, or that does not meet the conditions above, except where applicable law requires otherwise. A preference regarding taste, style, vintage, or packaging is not by itself a product defect.

Damaged, incorrect, or missing items

Contact us promptly after discovering damage, breakage, leakage, an incorrect item, or a missing item. Include the order number, a description of the issue, and clear photographs of the product, label, packaging, and shipping container when available. Keep the product and all packaging until we provide instructions, because a carrier or insurer may require inspection.

After reviewing the available information, we may replace the affected item, provide store credit, issue a partial or full refund, or offer another remedy as appropriate. The remedy may depend on inventory, carrier findings, the condition of the item, and applicable law.

Cancellations and special orders

Contact us as soon as possible to request a cancellation. A cancellation is not guaranteed after an order has entered preparation, a payment has been processed, a special-order item has been sourced, or the order has been transferred to a delivery partner or carrier. Delivery, sourcing, restocking, processing, and other costs already incurred may be non-refundable where permitted by law.

Age verification and failed delivery

Alcohol orders may require an eligible recipient, valid government-issued photo identification, and a signature from a person age 21 or older. Failed age verification, an unavailable recipient, refusal of delivery, or an inaccurate address may result in cancellation, return, redelivery, restocking, or carrier charges.

Return shipping and in-store returns

Do not ship a return without written instructions. When a return is approved because of our error or a verified product issue, we will provide the applicable return or disposal instructions. For any discretionary return not caused by our error, the customer is responsible for authorized return costs and for ensuring that the item is returned safely and legally.

Refunds

Approved refunds are generally issued to the original payment method. Financial institutions and payment providers control when funds become available after a refund is submitted. Original shipping, delivery, insurance, special-order, and service charges are non-refundable unless the charge resulted from our error or applicable law requires otherwise.

Contact

To request a review, email hello@stellasjuicebox.com, call (718) 383-1414, or visit 983 Manhattan Avenue, Brooklyn, NY 11222.