Fulfillment Policy

This policy applies to orders fulfilled by Stella's Juice Box through pickup, local delivery, or shipment. Fulfillment options, fees, and availability shown at checkout control for a particular order.

Age and identity verification

You must be at least 21 years old to purchase alcoholic beverages. We may require a valid government-issued photo ID, an eligible recipient, and a signature at pickup or delivery. We may refuse or cancel fulfillment when age, identity, payment, address, or delivery eligibility cannot be verified.

Order review and acceptance

An order confirmation acknowledges receipt of your order but does not guarantee acceptance or fulfillment. Orders remain subject to payment authorization, fraud review, inventory confirmation, legal restrictions, product availability, and our ability to serve the requested destination.

Inventory, vintages, and substitutions

Inventory and product details can change. Bottle images may be illustrative, and a producer may change packaging or labels. We will not knowingly substitute a materially different product or vintage without approval. If an item cannot be fulfilled, we may contact you about an alternative, remove the item, cancel the affected portion, or issue an appropriate refund.

Pickup and local delivery

Wait for confirmation before collecting a pickup order. Local delivery windows are estimates and can be affected by demand, traffic, weather, recipient availability, and legal restrictions. The person receiving an alcohol order must satisfy all age and identification requirements.

Shipping

Shipping is available only where offered at checkout and permitted by law. Carrier service, tracking, delivery attempts, weather holds, and destination restrictions are described in our Shipping & Delivery Policy.

Changes and cancellations

Contact us promptly if you need to change or cancel an order. We do not guarantee that a request can be completed after payment has been authorized, an order has entered preparation, a special-order item has been sourced, or a carrier or delivery partner has received the order. Costs already incurred may be non-refundable where permitted by law.

Delays and events outside our control

We may delay, hold, split, reroute, or cancel fulfillment when reasonably necessary because of severe weather, unsafe temperatures, carrier interruption, inventory error, system failure, government action, or another event outside our reasonable control. Any remedy will be determined under the applicable order terms and law.

Questions

Contact hello@stellasjuicebox.com, call (718) 383-1414, or visit 983 Manhattan Avenue, Brooklyn, NY 11222.